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研究成果(Publication)
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Journal Paper
- Jeng, Chi-Ruey*, 2022. Cross-Strait Flights Service quality and Customer Satisfaction between Taiwan and the Mainland China. International Journal of Business Marketing and Management, Vol. 7, No. 4, pp. 1-9.
- Jeng, Chi-Ruey*, 2019. The Role of Trust in Explaining Tourists’ Behavioral Intention to Use E-Booking Services in Taiwan. Journal of China Tourism Research, Vol. 15, No. 4, pp. 478-489. (ESCI, Scope, SJR Q2 32/101)
- Jeng, Chi-Ruey*, Snyder, Adam T., Chen, Ching-Fu, 2019. Importance-performance analysis as a strategic tool for tourism marketers: the case of Taiwan’s Destination Image. Tourism and Hospitality Research, Vol. 19, No. 1, pp. 112-125. (ESCI, Scopus, SJR Q2 38/101)
- Jeng, Chi-Ruey*, 2016. Airline Service Failure and Recovery: the Impact of Relationship Factors on Customer Satisfaction. Journal of Air Transport Studies Vol. 7, No. 2, pp. 57-70.
- 鄭啓瑞*，2015。「宗教觀光客旅遊動機、滿意度與重遊意願之研究-以大甲鎮瀾宮為例」，觀光與休閒管理期刊，第3卷，第1期，頁239-247。
- Hwang, Tay-Lin, Jeng, Chi-Ruey*, Lee, I-Lung, 2013. Optimization of the Imported Air Express Cargo Distribution Problem. International Journal of Development and Sustainability, Vol. 2, No. 1, pp. 63-85.
- 鄭啓瑞*、邱文和、許倉榮，2013。「旅客對高雄捷運延誤忍受時間暨紅橘線轉乘期望等候時間之研究」，服務業管理評論，第10期，頁99-118。
- Jeng, Chi-Ruey*, Su, Chao-Hsu, 2013. The Predicament of Domestic Airline Service after the Introduction of Taiwan High-Speed Rail. Transportation Journal, Vol. 52, No. 1, pp. 134-143. (SSCI, 2011 Impact Factor=0.458)
- Jeng, Chi-Ruey*, 2012. Real-Time Decision Support for Airline Schedule Disruption Management. African Journal of Business Management, Vol. 6, No. 27, pp. 8071-8079.
- Hwang, Tay-Lin, Jeng, Chi-Ruey*, Wang, Sin-Siang, 2012. Airport Check-in Counter Assignment: A Proposed Solution. International Journal of Aviation Management, Vol. 1, No. 4, pp. 257-270.
Conference Paper
- Jeng, Chi-Ruey*, 2023. Using Importance-Performance Analysis to Evaluation of Airline Service Quality on the Kaohsiung–Tokyo Route. The 2023 ATRS World Conference, Kobe, Japan.
- Jeng, Chi-Ruey*, 2017. A Study on Service quality and Customer Satisfaction of the Cross-Strait Flights between Kaohsiung and the Mainland China. The 2017 ATRS World Conference, Antwerp, Belgium.
- 張雅婷、莊澧淋、江宣儀、詹琬如、郭旭穎、鄭啓瑞，高雄旗津目的地意象重要表現程度及重遊意願分析研究。2016休閒事業管理學術研討會，高雄，台灣。
- Jeng, Chi-Ruey*, 2014. The Relationship between Airline Service Recovery and Customer Satisfaction. The 2014 ATRS World Conference, Bordeaux, France.
- Hwang, Tay-Lin, Jeng, Chi-Ruey*, Tsai, Yi-Chin, 2012. The Study on Cabin Crew Scheduling Problems. The 2012 ATRS World Conference, Tainan, Taiwan.
- Jeng, Chi-Ruey*, Su, Chao-Hsu, 2012. Competition between High-speed Rail and Air Transport. The 2012 ATRS World Conference, Tainan, Taiwan.
- Jeng, Chi-Ruey*, 2010. Airline Schedule Recovery with an Environmental Consideration. A1-01091, Selected Proceedings of the 12th World Conference on Transport Research Society, ISBN 978-989-96986-1-1, Lisbon, Portugal.
- Hwang, Tay-Lin, Jeng, Chi-Ruey*, Wang, Sin-Siang, 2010. Solution the Operating Pattern for Airport Check-in Counter Assignments Problem. A1-01311, Selected Proceedings of the 12th World Conference on Transport Research Society, ISBN 978-989-96986-1-1, Lisbon, Portugal.
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